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If my item arrives damaged (beyond what the item description and images show) am I entitled to a refund?
I purchased the wrong item! Do you allow returns/refunds and give me the option to see if you have something else available that I want?
You're a new store, do you have any previous experience selling? Is there a feedback page?
If my item arrives damaged (beyond what the item description and images show) am I entitled to a refund?
Yes, but ONLY if you send me a picture of the item, box it arrived in, and proof that it IS the item I sent via e-mail.
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I purchased the wrong item! Do you allow returns/refunds and give me the option to see if you have something else available that I want?
I'm sorry to hear that. I will allow you to return the item for a refund if it is within 48 hours of the purchase date and I haven't shipped it yet. If it has been shipped and it arrives to you and you open the package and see it is the wrong item, I am not responsible for it. You can sell it, keep it, whatever - but it can't be returned to me.
If there is an item in-stock that is of equivalent value or less I will allow you to trade that item out for the mistaken purchase. This is only if you notify me before it's been shipped or sealed in the box it will be sent to you in.
If the item you'd like to trade is of a higher value, you will be charge the difference between the two to make up for the difference between the higher priced and lower priced item.
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You're a new store, do you have any previous experience selling? Is there a feedback page?
Yes, I am.
Yup~! I sold my Sailor Moon collection on Deviantart and Livejournal for about two years now. If you'd like to see my feedback/livejournal sale's page here is the link: http://kaime-ashino.livejournal.com/3678.html
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